Kapture CX Raises $4 Million in Series A Funding to Revolutionize Customer Support Automation

Empowering Businesses Globally: Kapture CX’s Series A Funding Signals a New Era in Customer Support Automation


In a significant stride towards transforming customer support operations, Bengaluru-based SaaS startup Kapture CX has successfully secured $4 million in its Series A funding round. The infusion of capital, led by Indian private equity fund India Alternatives, positions Kapture CX to accelerate its global expansion, enhance market presence, and fortify its position as a leading player in the B2B SaaS-based customer support automation sector.

Founders and Vision:

Founded by Vikas Garg and Sheshgiri Kamath, Kapture CX has carved a niche for itself by offering state-of-the-art AI-enabled customer relationship management (CRM) software. This innovative solution empowers businesses to engage with their customers seamlessly at their preferred touchpoints. With a relentless focus on delivering exceptional customer experiences, the founders have steered Kapture CX toward rapid growth and global recognition.

Global Operations and Milestones:

Kapture CX has already extended its footprint beyond Indian borders, launching operations in the United States, United Arab Emirates, Indonesia, and Saudi Arabia. The company proudly boasts a customer base that has surpassed the 1000 mark, spanning across 19 countries. This international success underscores the effectiveness and appeal of Kapture CX’s customer support automation platform on a global scale.

Utilization of Funds:

The freshly secured funds will serve as a catalyst for Kapture CX’s ambitious plans. The company plans to channel the capital towards advancing its global reach and expanding its market presence. Additionally, a significant portion of the funds will be allocated to fortify product capabilities, enabling the development of cutting-edge AI technologies. This strategic move aims to elevate customer experiences by offering more innovative and personalized solutions.

Strategic Partnerships and Industry Impact:

The successful closure of the Series A funding round not only marks a financial milestone for Kapture CX but also signals a growing recognition of the critical role played by customer support automation in today’s business landscape. As industries increasingly embrace SaaS-based solutions, Kapture CX stands poised to contribute significantly to the evolution of customer support operations across various sectors.


Kapture CX’s latest funding round not only reaffirms investor confidence in the company’s vision and capabilities but also paves the way for a new chapter of growth and innovation. As businesses worldwide continue to prioritize customer-centric approaches, Kapture CX’s commitment to revolutionizing customer support automation positions it as a key player in shaping the future of customer interactions. The infusion of $4 million in Series A funding marks a strategic milestone for Kapture CX, propelling it towards further global prominence and technological excellence.

Leave a comment